The incumbent in this position acts as a subject matter expert (SME) in assigned unit, fields questions from staff, is able to provide appropriate issue resolution and escalation when needed, and assigns work/directs workflows for staff. Assists Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results.
Case manage client questions and feedback regarding our products and services. Support client base through the onboarding process. Analyze and identify trends in client activity and inquiries. Provide exceptional service to our clients and identify opportunities to go above and beyond. Collaborate with various teams to support business needs. Identify and develop operational efficiencies to scale the business and processes.
As the Healthcare Concierge, you will process members’ requests, delivering quality service and informing them about their benefits. You'll interact with members via telephone and chat, assist in scheduling appointments, search for healthcare facilities, and provide exceptional care to HealthJoy’s American customer base.